privacy policy(English)

alsarm tylykwm-alsarem telecom Application Services:

alsarm tylykwm-alsarem telecom provides services to all Yemeni telecom networks, including adding call minutes or internet packages to phone numbers and activating internet packages, through the links provided to us by Yemeni telecom companies.

• alsarem telecom operations are considered financial transactions that cannot be deleted, as they affect the validity of accounts between alsarm tylykwm-alsarem telecom and their customers, as well as between alsarem telecom and Yemeni Telecom Companies within the Republic of Yemen.  
• Yemen Network customers can deactivate or freeze their accounts directly through the application and without referring to the administration. 
• Payment of all Yemeni networks (Yemen Mobile, U, Spaphone, Wi, landline, landline, water and electricity bills)
• Providing some electronic services such as shipping games through the games section
• Providing some electronic services such as obtaining electronic cards through the Cards Department
• Obtaining Wi-Fi cards through the Wi-Fi booth icon
• Provide slides and manual services through the services section of the application

1. Personal contact information

   alsarm tylykwm-alsarem telecom may collect the following information from our website users, which is: (first name - last name - work address - phone number), (which is the identifying information for your account identity) In addition, with regard to advertisements for alsarm tylykwm-alsarem telecom and the promotion of alsarm tylykwm-alsarem telecom services, Yemen to publish advertisements about its services to customers registered with it through the web link of alsarem telecom  yemenrobot.ye   or notifications through the application, and we may provide information other than personally identifiable information, such as your  ( IMEI ) address, or create a  special  ID in exchange for the IMEI  of each device And the type of your computer, the version of the operating system, and the Internet browser, in order to protect your account, so that we do not allow access to your account except through devices whose data is registered with us only.  

   alsarem telecom does not request your e-mail or any data and numbers of your financial or bank accounts, your location on the  GPS  , your interests, gender, specialization and activities. We do not need this information because the services provided by alsarm tylykwm-alsarem telecom do not require the provision of such data. 

2. Use of your information

   alsarm tylykwm-alsarem telecom uses personal identification information to create user accounts on alsarem telecom in order to communicate with users about alsarm tylykwm-alsarem telecom services and organize their payment requests that are made through alsarm tylykwm-alsarem telecom in cooperation with a third party, which are the API links of Yemeni telecom companies, to provide services to those companies, such  as  sales New sim chips   , which makes the customer in alsarem telecom a point of sale for the services of all Yemeni telecommunications networks, in one application and saves the trouble of providing them through the service centers of those companies only, and alsarm tylykwm-alsarem telecom receive fees for those services that they provide to customers according to the official prices of companies, by depositing them in cash With alsarem telecom branches in all governorates of the Republic, or by depositing them in alsarm tylykwm-alsarem telecom accounts in Yemeni banks, according to the applicable law in the Republic of Yemen .

3. Application information

   The information required during the execution of the request includes the phone number to which minutes of calls are to be added + the number of minutes or the type of internet package

   •  Your information and subscriber data cannot be used as it is not available from the Yemeni telecom companies.
   • We only send your request, which is limited to the phone number and the payment amount, to carry out the payment process via the  API  links  of the telecom companies, and notify the customer directly of the success or failure of the process.  
   • alsarm tylykwm-alsarem telecom does not object to suspending or deleting any services that do not comply with the stores' policy for smart phone operating system companies.

4. Browsing data and streaming data

   While you are browsing our website, browsing data and data flow are not collected because we do not have any services that can be browsed except after creating an account through the customer directly and then entering through the account data, which includes a username and password, after the approval of the administration to activate the account, in order to He can access and review the services we offer, and this information will not show your identity or be linked to you personally. We use this information to complete, support and analyze your purchases with us, to facilitate and improve your use of the Website and to comply with any legal obligations.

5. Marketing

   We do not sell or rent your personal information to third parties for their marketing purposes, and alsarem telecom may promote its services through promotional advertisements through the alsarem telecom application or the yemenrobot.ye website  .

6. Do we disclose your personal information?

   We do not disclose your personal information to any third party and we believe that this action is necessary in order to comply with the requirements of the law or comply with government orders  .

7. cookies

   When you visit our site, our server sends a "cookie" to your computer. This cookie is a small piece of information that identifies you as a user of our system. Cookies save you time by keeping your contact information. Cookies do not deliver viruses and can only be read by the server that sent the cookie to you. You have the ability to accept or decline cookies by adjusting the settings in your browser. Please keep in mind that you may not be able to use all of our site's features if cookies are turned off .

8. Protect your personal information

   Our website contains secure pages to collect information about the user and the most important data is stored in an encrypted form. We use various technical and management practices to help protect the confidentiality, security, and integrity of data stored in our system. Our servers use  SECURE SOCKETS LAYER (SSL)  and encryption technology that works with  NETSCAPE NAVIGATOR, MICROSOFT INTERNET EXPLORER, FIREFOX, SAFARI, CHROME

9. Security

   We only use your identifying data, which you provide us with when you create an account through our application or our web link, and we do not require checking the validity of that data because the services provided through us do not need these procedures. They are direct sales of call minutes and internet packages that are verified by notification. The application is ready for the process, as well as the arrival of a text message about the success of the payment process from the concerned telecommunications company, and it has nothing to do with security issues.

10. other parties

    Our privacy policy requires that your information not be provided to other parties, and that information cannot be used in security operations or promotions by other parties, as it is data that does not depend on your e-mail or your interests and personal data such as your gender and business activities. Therefore, it cannot be used for commercial or security operations  .

    • imgbb is a third party site and click to view our privacy policy

    • Yemen_Robot This is considered an essential party because this site is owned by the software company (Yemen_Robot ) who worked on developing the application

    • firebase

11. Information about the services we provide

    It is important for us to provide the highest level of service to you, although we offer a limited number of services. To help us do this, we may from time to time send you details of services, discounts and offers that we think you may be interested in through notifications on our application and our web page. They are limited notifications to inform you of the suspension of a particular service or offers discounts for some telecom companies  .

12. Modify the privacy policy

    alsarm tylykwm-alsarem telecom may change the privacy policy at any time by publishing a new version on these pages or through alternative pages to it. The new version will become effective on the date of publication, which will be mentioned at the top of the page as the effective date .

13. Ensure that personal information is correct, updated and modified

    Members If your personal information changes, you can correct or update this information immediately by editing your member data at any time. When modifying your member data or submitting a request to the administration to change it, your account number, the  ID  of your account, remains unchangeable. 

14. Contact List

    We collect the Contact List only when the customer selects the name from the list of contacts for the purpose of paying for the chosen phone number only

15. photos

    We collect the image only when the customer chooses a image for the purpose of reaching the administration to provide the service

Connection

There is a special section for correspondence with management and employees in the management of the application through the chat icon on the main page of the application after you log in and by using it, the messages that you write we send them through the link provided by the company, but if you send a picture or any document we send it to the management of the application we By downloading it via the following link imgbb and this third party you must agree to its privacy policy and it is one of the third parties.